ABOUT OUR PRODUCTS

Are BLP products ready to be ordered?

Yes, unless they are marked as ‘Out of Stock’, all BLP items are available for immediate purchase (ready stock).

Are BLP products cruelty-free and vegan?

All BLP products are not tested on animals and are formulated with vegan ingredients as registered on PETA (People For The Ethical Treatment of Animals or https://www.peta.org/).

Are BLP products safe to use?

All of our products have been officially registered with the Drug and Food Control Agency (BPOM) and have received approval for issuance.

Are BLP products halal?

Yes, our products are halal-certified by Indonesian Ulema Council (MUI) and/or The Halal Product Assurance Organizing Body (BPJPH) Indonesian Ministry of Religious Affair.

Why is the item I received not in prime condition?

Several conditions are considered normal and caused by the product formula or the delivery process. If you receive an item that's not in a prime condition, please contact our Customer Service by pressing the WhatsApp Chat button on the bottom right of our website.

Are BLP products still safe to use after the expiration date?
Expiration dates are only indications of when a product is at its best. Use the product before the expiration date stated on the packaging.

ORDERS

Do I have to create an account to order?

Yes, you need to create an account for the first order, and it will be used for the next order. Once you create an account, we will store your information in our system so that you don’t have to enter shipping details again.

How long will it take for my order to be processed?

Orders and payments placed before 12.00 in the afternoon will be handled on the same day, while after 12.00 they will be processed on the following day. Our team works on Monday - Friday, 10.00 - 17.00.

Can I make BLP products as gifts?

Yes, please add a note in the 'Notes' section if you want to send a special message/greeting.

Can I replace the product ordered?

Please create a new order to replace the previous one and ignore payment on the order you want to replace. Orders are automatically canceled unless it was paid within 1 x 24 hours and will not affect other orders.

SHIPMENT

How do I track my order?

Please log in to blpbeauty.com and check the order status on the account page. If you have received a receipt number, please visit the tracking website applied for you country:

• Indonesia: SPX Tracking Website
• Malaysia: TLX Tracking Website
  

Enter the tracking number in the 'Track Receipt' column, then click the 'Track' button.

I have received a receipt number, why can't my order be tracked?

After receiving the receipt number, please wait for approximately 12 hours, considering the receipt data input process to the logistic provider website requires additional time. Orders will take longer to process during the peak period.

What shipping methods are available?

All purchases through the website are only served by:

• Indonesia: SPX (regular and sameday delivery).
• Malaysia: TLX.

If you want to use other expedition services or instant delivery (instant courier), please make transactions on the marketplace (Tokopedia, Shopee, Lazada, or TikTok Shop). For other shipping-related complaints, please contact shop@blpbeauty.com

PAYMENTS

How do I pay for my order?

You can pay using Atome or Midtrans (a secure payment gateway).

Click Here to find the payment steps, or check your email after selecting a payment method. Also, check the Promotion or Spam tab if you don't see the email in your inbox.

How to confirm payment?

If the payment is successful, the system will send an automatic confirmation email - no manual verification on our website is required.

Is there a time limit for the payment?

You must complete the payment within 1 x 24 hours, or the order will be canceled automatically. If you choose the Go-Pay payment method, there is only a 15-minute time limit to complete the payment.

REFUNDS AND CANCELLATION OF ORDERS

Can I cancel the order?

Paid orders cannot be canceled and cannot be refunded.

If BLP cancels my order, when will I get a refund?

Order cancellations can occur if the stock runs out (often occurs during promos) or there is an error in the system.

• If you paid by credit card and the system canceled the purchase, a refund would be issued automatically within 7 - 14 working days.

• Refunds will be automatically sent for payments using Go-Pay within 3 x 24 hours.

• If you paid via bank transfer, we would issue a refund within a maximum of 14 working days.

EXCHANGE OR RETURN

Can I change the color of the product I purchased?

You cannot exchange products for different ones.

Can I return the product I bought?

Products can only be returned if they are damaged or defective. Returns can be made by including video evidence when opening the package and sending an email to shop@blpbeauty.com.

We will send a replacement product within 7 working days after the defective product is returned. Returns can be made within 7 days after the buyer receives the item.